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About Us

A HIPAA-Compliant
Answering Service for 25+ Years

About Us

A HIPAA-Compliant Answering Service for 25+ Years

Answering Services
that Make People Feel Heard

Treating people with empathy and compassion—whether clients, patients, or employees—is the foundation of what sets us apart in this fast-paced healthcare industry. To us, compassion means actively listening to another person, to make sure they feel heard, but also, to truly understand their needs so we can quickly take the right steps to help. This philosophy has enabled us to retain an unprecedented number of employees and clients over the past 25 years, making us one of the longest-standing HIPAA-compliant answering services in the industry.

• HIPAA-Compliant!
• 25+ Years in Service!
• No Contracts!
• Translation Services!

What Sets Us Apart?

24/7 Support Team

We are not a “call us back Monday–Friday, 9–5” operation. We are always available. You can call or text our core team anytime, day or night. Whether you need to make last-minute schedule changes, have general questions, or have urgent patient matters to address, we are always here.

Employees Average 8-15 Years at NCI

We pride ourselves in our experienced, retained staff. Our highly-trained team seamlessly executes call schedules, quickly differentiates administrative messages from urgent medical issues, accurately dispatches information, and ensures no patient is left unheard. With our stable team, you consistently get the same dispatchers for improved reliability.

25+ Years in Service

As one of the longest-standing HIPAA-compliant answering services, we know this business. We understand the inner workings of medical offices and hospitals. And we know what really matters to our clients: short hold times, efficient conversations, accurate notetaking, fast dispatching, and taking care to be the best representation of your business at all times.

Transparent Pricing & No Contracts

Our pricing is unique to the industry in a few ways. We don’t lock our clients into contracts because our services speak for themselves. We also charge per call rather than per minute because it is the most cost-effective way to provide the best possible service. We believe in pricing that is transparent, consistent, and clear. Check out our pricing packages here.

Join us in safeguarding your reputation, enhancing patient satisfaction, and optimizing your bottom line with our HIPAA-compliant answering services. Contact Us Today!