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Services

NCI Answering Service:
New York’s Most Trusted Call Center

Services

NCI Answering Service: New York’s Most Trusted Call Center

Highest Value Answering Service
in New York & the Tri-State

We offer a wide range of HIPAA-compliant answering services tailored to meet the unique needs of medical practices, healthcare facilities, and professionals. With a focus on compassion, reliability, and efficiency, our services offer seamless communication and exceptional patient care—so you can rest assured that your reputation, your patient satisfaction, and your bottom line are safeguarded at all times. It’s this peace of mind we provide that makes NCI Answering Service New York’s most trusted call center, with a reputation of excellence nationwide.

• 24/7 Support Team!
• HIPAA-Compliant!
• 25+ Years in Service!

Our Services

After-Hour Call Services

Our experienced call handlers quickly differentiate between administrative messages and urgent medical issues that must be forwarded to the on-call provider, after-hours.

Appointment Scheduling & Reminders

Our operators are available 24/7 to handle inquiries, schedule appointments, and send out reminders, giving your practice a competitive edge in patient communication.

Day Time Rollover Answering Services

We also offer call services during advertised business hours—whether to alleviate call volume surges, assist during busy office hours, or help with live translation for bilingual patients.

Translation Services

We have bilingual members on staff who provide live Spanish/English translation. We also offer several additional language translation services. Use these services after-hours or during the day as a less costly alternative to hiring a full-time translator on staff. 

Included Services in Pricing Packages

  • Alpha paging, texting, and calling
  • Daily log of messages received via fax or email
  • Virtual office
  • Two customized informational pre-ambles
  • Unlimited voicemail options
  • Archived storage of past messages
  • Business continuity plan

Pricing Packages

Add-On Services

  • Secure HIPAA-compliant texting
  • Appointment Scheduling (per minute usage)
  • Appointment Reminders (per minute usage)
  • Rollover service available with real-time message receipt (per minute usage)
  • Yearly Account Reporting (additional cost)

Contact us to see why we are one of the longest-standing answering services in New York. We look forward to hearing from you!